We’re always looking for talented
individuals to join our team

  • Client Services Manager

    ChangeUp is a growing retail design and brand experience agency, with a wide variety of national clients. The Client Services Manager supports clients’ needs in a responsive, efficient, effective and accurate manner. The ideal candidate is highly organized, self-motivated and detail-oriented and can handle multiple projects simultaneously while anticipating client needs.

    Summary/Purpose:

    The Client Services Manager works in conjunction with the appropriate strategy, creative, and implementation team members to build and/or maintain a strong relationship with assigned clients/brands. The Client Services Manager will provide clients with an overall positive customer experience through strong strategic thought leadership and day-to-day project management.

    Primary Responsibilities and Functions:

    • This role is client facing -understands the clients’ business, markets, competition and customers.
    • Must command strong presence and instill confidence internally and with clients.
    • Manages the client project process, including offering proactive thought leadership, proposal development, and management of client expectations, ensuring scope is maintained, development and adherence to the project timeline, and maintaining the budget.
    • Leads, develops and implements internal and external workflow processes, linking the client expectations to the appropriate ChangeUp disciplines.
    • Effectively articulates our full service offering to the clients, both verbally and visually, and identifies new opportunities and solutions for organic growth.
    • From a financial management perspective, monitors project labor versus budgets, develops financial forecasts on a monthly basis, completes billing process, and contributes significantly to the development of annual business plans and revenue forecasts.
    • Maintain a high level of understanding and organization of multiple work streams across various projects.

      Education/Experience/Skills:

    • BA or BS in Business, Marketing, Advertising or a related degree
    • Knowledge of basic financial principles
    • Strong communication skills, verbal as well as written
    • Business savvy and independent judgment
    • Experience with cloud-based project manager software is a plus
    • Prior agency experience is a plus!
  • Project Architect

    Summary/Purpose:

    The Project Architect is the primary architectural team player who has demonstrated the experience to handle multiple projects through the documentation and construction phases of the projects.

    Primary Responsibilities and Functions:

    • Organize team members through the rollout process
    • Sets up the work and contracts with all outside consultants
    • Creates the schedules for architectural deliverables
    • Communicates on a daily basis with client and contractors
    • Able to speak / present in front of large groups of people
    • Can create a comprehensive set of construction drawings for TI and ground up construction
    • Review and can write construction specifications
    • Able to negotiate and mitigate situations as they arise with clients and GC’s
    • Maintain files and documents on all active projects

    Education/Experience/Skills:

    • Professional degree from NCARB accredited school of Architecture
    • Licensed as an Architect & preferred NCARB accreditation
    • Good working knowledge of Autocad and or Revit (latest versions)
    • Comprehensive working knowledge of construction means and methods
  • Project Coordinator, Architecture

    Summary/Purpose:

    The Project Coordinator is the primary architectural team player responsible for organizing the day to day architectural production for project roll out or the specific architectural project.

    Primary Responsibilities and Functions:

    • Organize and assemble sets of Design Intent Documents (DIDs) for interior & exterior retail drawings which includes tenant improvements and ground-up construction drawings
    • Coordinates work amongst all disciplines with broader team members, color & finish selections, detailing, brand guidelines
    • Assists Program Manager in maintaining all schedules & deliverables for design projects
    • Ability to negotiate and communicate with owners and general contractors, architects and designers the various brand programs
    • Able to understand how drawing modifications impact the entire drawing set
    • Able to create color finish boards for various clients & brands
    • Maintain files and documents on all active projects
    • Ability to coordinate field-site verification surveys & draw as-built documents for design

    Education/Experience/Skills:

    • Minimum 2 year technical school degree in architecture or interior design, 4-year degree preferred (in design or architecture)
    • Or minimum 4 years work experience in an architectural or Interior design office
    • Good working knowledge of Autocad and Revit (latest versions)
    • Good working knowledge of basic construction means and methods
  • Environmental Designer

    Job Description

    An Environmental Designer is a primary project team member who takes ownership over discipline-specific work on projects with increasing knowledge and sensitivity to the contributions of other disciplines. He or she consistently creates complex, original design concepts, and oversees and coordinates production of deliverables. An Environmental Designer also collaborates frequently with other departments (e.g. Strategy, Architecture, Documentation) to ensure project success. He or She also contributes to the cultivation of client relationships while building trust as an advisor in their discipline.

    • BFA/BS (or equivalent experience) in Environmental design
    • Minimum of 1 year of related experience in branding/interior/retail design
    • Expertise in Adobe photoshop as well as Illustrator with CAD tools plugin, InDesign
    • Expertise in Sketchup with podium plugin
    • An understanding of the latest trends and their role within retail and commercial environments
    • Possess a strong understanding of finishes and furniture and application of such
    • Skills in hand sketching concepts
    • Expertise in creating big ideas and innovative thinking
    • Providing creative direction for projects and follow through of these directions
    • Sense of composition
    • Exceptional creativity and innovation
    • Time management and organizational skills
    • Flexibility
    • Accuracy and Attention to Detail
    • Professional approach to time, costs and deadlines
    • Job Type: Full-time
  • Graphic Designer

    A designer is an indispensable supporting project team member with a focus on a specific discipline. Project contributions are generally task-oriented, as the Designer will develop initial concepts and refine design iterations for projects in addition to general department duties.

    Requirements

    • BFA/BS (or equivalent experience) in graphic design
    • Minimum of 2-4 years of related experience in branding/interior/retail design
    • Expertise in Adobe Illustrator with CAD tools plugin, InDesign and photoshop
    • An understanding of the latest trends and their role within a commercial environment
    • Possess a strong understanding of production, documentation and signage materials and application
    • Ability to produce creative print collateral, and digital and environmental solutions across multiple 2D and 3D applications
    • Ability to Integrate brand messaging, color, imagery, type and composition into deliverables
    • Skills in hand sketching concepts
    • Layout Skills
    • Exceptional creativity and innovation
    • Time management and organizational skills
    • Flexibility
    • Accuracy and Attention to Detail
    • Professional approach to time, costs and deadlines